Shipping policy

Shipping Policy

At Ngon Tự Nhiên, we strive to deliver your order quickly, safely, and with care. Please review our shipping guidelines below:

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

  • Standard Shipping: 3–7 business days.

  • Expedited Shipping: 1–3 business days (available at checkout).

  • Delivery times may vary depending on your location and courier service.

Shipping Rates

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Free shipping may apply for orders over a certain amount (check promotions on our website).

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

Shipping Restrictions

  • Currently, we only ship within [insert your shipping regions, e.g., the United States / selected states].

  • We do not ship to P.O. Boxes or APO/FPO addresses.

Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours with photos of the item and packaging.

  • For lost packages, please reach out to us, and we will assist in contacting the carrier.